Return and Refund Policy
Effective Date: January 15, 2026
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the HobbySphere website, operated by Lunestria LLC, located at https://www.myhobbysphere.com (the “Website”).
By placing an order on our Website, you agree to the terms outlined in this Return and Refund Policy.
2. Contact Information
For questions regarding returns, refunds, or exchanges, please contact our Customer Service team:
Email: support@myhobbysphere.com
Phone: (747)-307-5827
Company Address:
3746 Foothill Boulevard, #1264
Glendale, California 91214
United States
Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST
We aim to respond to all inquiries withing 24 hours
3. Return Eligibility
Customers within the United States may request a return within 30 days of receiving their order, subject to the conditions below.
3.1 Conditions for Return
To be eligible for a return:
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Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received
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Original Packaging: Items must be returned in their original packaging with all labels and tags attached
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Proof of Purchase: A valid order number or proof of purchase is required
4. Return Process
4.1 Initiating a Return
To initiate a return:
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Contact our Customer Service team at support@myhobbysphere.com within 30 days of receiving your order
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Provide your order number and the reason for the return
After reviewing your request, if approved, we will provide return instructions and a Return Authorization (RMA), if applicable.
4.2 Preparing Your Return
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Securely package the item in its original packaging
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Include all accessories, manuals, and any free promotional items
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Include any return authorization documentation provided
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Attach the prepaid shipping label to the outside of the package
4.3 Shipping the Return
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Ship the item within 7 days of receiving return authorization
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Use the provided trackable shipping method to ensure safe delivery
Returns shipped outside the authorized return window may be refused
5. Return Shipping Costs
Customers are responsible for return shipping costs. Use trackable shipping method to avoid lost shipments
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
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Items must meet all return eligibility requirements
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Return request must be submitted within 30 days of receipt
Refund:
Approved refunds will be issued to the original payment method, minus a 25% restocking fee.
6.2 Defective or Damaged Goods
Notification:
Contact us within 48 hours of delivery
Documentation:
Provide photos or videos clearly showing the defect or damage are required
Resolution:
We will offer a full refund or replacement, including return shipping costs
6.3 Incorrect Product Received
If you receive the wrong item:
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Notify us immediately upon receipt
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We will arrange return shipping at no cost to you
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The correct product will be shipped promptly or a full refund issued
6.4 Product Never Arrived
If your order does not arrive within the estimated delivery timeframe:
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Contact us for assistance
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We will investigate with the carrier
If the shipment is confirmed lost, we will issue a full refund or replacement.
6.5 Order Cancellation
Before Shipment:
Orders may be canceled for a full refund if they have not yet shipped
After Shipment:
If an order has already shipped, please follow the standard Return and Refund Policy
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
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Custom or personalized products
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Gift cards
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Downloadable or digital products
8. Refunds
8.1 Refund Conditions
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Refunds are issued only after the returned item is received and inspected
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You will be notified via email regarding approval or rejection
8.2 Refund Processing
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Refunds are issued to the original payment method
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Processing time may take up to 14 business days, depending on your bank or card issuer
8.3 Partial Refunds
Partial refunds may be issued if:
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Items are returned damaged or incomplete due to customer handling
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Items are returned outside the allowed return window of 30 days
9. Exchanges
We offer exchanges only for items that are:
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Defective
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Damaged
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Incorrect
To request an exchange, contact support@myhobbysphere.com
10. Timelines Summary
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Return Request Window: 30 days from delivery
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Return Shipment Deadline: 7 days after authorization
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Refund Processing: Within 14 business days after inspection
11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws.
12. Questions and Support
For additional information:
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Contact Customer Support at support@myhobbysphere.com
HobbySphere
Operated by Lunestria LLC
Email: support@myhobbysphere.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM PST
Address:
3746 Foothill Boulevard, #1264
Glendale, California 91214
United States