Shipping policy

Effective Date: January 15, 2026

1. Introduction

At Lunestria LLC, operating as HobbySphere (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://www.myhobbysphere.com.

2. Shipping Destinations

Countries We Ship To:

  • United States

At this time, we only ship within the United States.

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Standard Shipping: Free shipping on all orders

No Hidden Fees:
All applicable shipping costs are calculated and displayed at checkout. There are no hidden or surprise fees.

4. Order Processing Time

Processing Time:
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 5:00 PM PST will begin processing the same business day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping (United States):

  • Standard Shipping: 3–5 business days

Delivery Time Disclaimer:
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other logistical issues.

6. Shipping Methods and Carriers

Domestic Carriers:

  • USPS

  • UPS

  • FedEx

LTL Freight Carriers (for large or oversized items, if applicable):

  • FedEx Freight

  • Old Dominion

  • XPO Logistics

Shipment Tracking:
All orders include tracking information. Once your order has shipped, tracking details will be sent to your email address.

Insurance:
Shipments are insured against loss or damage during transit. If you experience an issue, please contact us promptly.

7. Order Tracking

Tracking Information Provided:
Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Link to track your package

How to Track Your Order:
You may track your order via the carrier’s website using the tracking number provided.

Assistance:
If you have any questions or need help with tracking, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery timeframe, please contact us at support@myhobbysphere.com or (747) 307-5827.

Lost Packages:
If tracking shows your package as delivered but you have not received it:

  • Verify the shipping address provided at checkout

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages

Reporting Damage:
If your order arrives damaged:

Resolution:
We will review the claim and work with you to arrange a replacement or refund, as appropriate.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

  • Contact us within 7 days of delivery

  • Provide your order number and details of the missing item(s)

Resolution:
We will investigate and resolve the issue by shipping the missing item(s) or issuing a refund, as appropriate.

10. Returns and Refunds (Shipping-Related)

Return Window:
Returns are accepted within 30 days of receiving your order.

Conditions for Returns:

  • Items must be unused, undamaged, and in original packaging

  • Certain items may be ineligible for return (see Return & Refund Policy)

Return Shipping Costs:

  • Customers are responsible for return shipping costs

  • A 20% restocking fee may apply

Refund Processing Time:
Refunds are processed within 5–7 business days after the returned item is received and inspected. Refunds are issued to the original payment method.

For full details, please refer to our Return & Refund Policy

11. Incorrect Address

Address Accuracy:
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Returned Packages:
If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@myhobbysphere.com
Customer Service Phone: (747)307-5827

Company Address:
Lunestria LLC
3746 Foothill Boulevard, Suite 1264
Glendale, California 91214
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST
Response time: Within 24 hours

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

Thank you for shopping with HobbySphere.
We appreciate your business and are committed to delivering a reliable and premium customer experience.